Measuring the employee experience should be a mandatory task in your company. In the aftermath of the COVID-19 pandemic, everything we knew about how to manage the work of an organization has changed.
Employees have shared this sense of change. The consulting firm McKinsey has conducted a survey of more than 1,000 employees to assess their views on work and how it has changed through the pandemic (the results can be found at the following link).
The results have shown that “while most people have felt supported by their organizations throughout the COVID-19 pandemic, many have struggled. And while some companies are exploring hybrid work models, many expect to return to the office altogether.”
Now companies certainly have a unique opportunity to listen to their employees and engage them on what matters, now and in the future. This active listening of employees has to be summarized in a simple way in an easy to measure and manage indicator. You can read what this indicator consists of in the following post.
Key points to understand the employee experience.
Employees want to feel recognized for their contributions and have a team that is truly collaborative. They want clear responsibilities and opportunities to learn and grow. They expect their individual goals to align with that of their organization. And they want the right physical and digital environment that gives them the flexibility they need to achieve that elusive work-life balance. Organizations can deliver an excellent employee experience (EX) if they take these needs and feelings seriously.
Delivering an employee experience is not just about the internal marketing department, but requires a profound reorientation.
This allows a company to put its workers first, exploring and responding to how they view their employee journeys, and then delivering tailored interventions that focus on the critical moments that matter to maximize satisfaction, performance and productivity. In this way, companies can be more inspiring, collaborative and focused on creating a meaningful and enjoyable experience.
In summary, research conducted by Mckinsey showed that people who report having had a positive employee experience have 16 times the engagement level of employees with a negative experience, and are eight times more likely to want to stay with a company.
It’s time for all companies to get started and Allswers can help you along the way.