Tag Archives: customer experience

Metric for customer experience.

The metric in the customer experience is the first step towards an improvement in the [...]

Tasks in managing the customer experience.

Customer experience management involves a series of roles and responsibilities that it is good to [...]

Impact of customer experience management.

Customer experience management has a clear impact in three specific fields. Therefore, developing it properly [...]

NPS as a key metric for sutomer experience and its relationship with profitability

Within the customer experience, the NPS metric is one of the main keys. In December [...]