Increase customer satisfaction and improve loyalty.
Evaluate the set of attributes, benefits or values that consumers associate with your brand.
Improve employee engagement using simple 90º evaluations.
Monitor the surveys linked to your ISO and EFQM quality standards.
The metric in the customer experience is the first step towards an improvement in the [...]
Customer experience management involves a series of roles and responsibilities that it is good to [...]
Customer experience management has a clear impact in three specific fields. Therefore, developing it properly [...]
Within the customer experience, the NPS metric is one of the main keys. In December [...]