CUSTOMER EXPERIENCE
Increase customer satisfaction and improve loyalty.
BRAND EXPERIENCE
Evaluate the set of attributes, benefits or values that consumers associate with your brand.
EMPLOYEE EXPERIENCE
Improve employee engagement using simple 90º evaluations.
QUALITY
Monitor the surveys linked to your ISO and EFQM quality standards.
All Customers Market
Still haven’t wondered why leading companies invest in experience? Invest in experience. Achieve growth [...]
All Customers
There are 7 mistakes to watch out for when properly implementing an NPS program. If [...]
All Market
How would you manage your main asset, let’s look at different actions to improve your [...]
All Employees
Employee listening has become more acute as a result of the pandemic. In the last [...]
A pulse survey is a short survey that seeks to know what workers think about [...]
The metric in the customer experience is the first step towards an improvement in the [...]
Customer experience management involves a series of roles and responsibilities that it is good to [...]
Customer experience management has a clear impact in three specific fields. Therefore, developing it properly [...]
Within the customer experience, the NPS metric is one of the main keys. In December [...]
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