PRIVACY POLICY

The personal data you provide to us via any of the means provided for that purpose will be processed in accordance with the following privacy policy.

1.1.- RESPONSIBLE PARTY

Identity: Predictive Retention, S.L. (hereinafter, the Responsible Party).

Postal address: C/ Duque de la Victoria, 15 2.º B, 47001, Valladolid (Castilla y León).

N.I.F. [Spanish Tax Identification Code]:  B47797089

Telephone number: 34 640 20 28 88

Email address: soporte@allswers.com

1.2.- PROCESSING

 

Processing	Legal basis	Period of retention
Registration as a User and Provision of services.
To carry out and process your registration as a User on our website, as well as to provide any services with which you may have entrusted us.   To fulfil the fiscal, administrative and legal obligations arising therefrom.	6.1.b) Processing is necessary for the performance of a contract which the relevant party has entered into. 6.1.c) Fulfilment of a legal obligation: commercial, fiscal or money laundering regulations.	Your data will be retained for the duration of the relationship and/or service, and after this has terminated, for as long as the Responsible Party remains liable.
Information requests, queries and complaints – System demo request.
To respond to any information requests, queries and complaints that may be received, with the management and scope they may require. Includes the preparation of proposals for services and/or collaboration.   Managing requests for a demonstration of our systems.	6.1.a) The subject gave their consent for the processing. 6.1. b) The processing is necessary for the application of pre-contractual measures at the request of the subject.	We will process your data for the period necessary to deal with your request and/or complaint.
Commercial communications and Newsletters
To send commercial communications via electronic or physical means (for example: email, fax, SMS, social media, etc.), that are related to the activities and services of the organisation.	6.1.a) The subject gave their consent for the processing. 6.1.f) Legitimate interest	We will retain the data for as long as you wish to continue receiving this type of communication and do not object.
Representatives / individuals who provide their services to a legal entity: In the event that you represent a legal entity:
To manage the relationship with the legal entity.	6.1.f) Legitimate interest, on the basis of article 19 of the LOPD	Your data will be retained for the duration of the relationship and/or service, and after this has terminated, for as long as the Responsible Party remains liable.
Cookies: If you accept the use of cookies at the start of your visit to the website, the website cookies policy will be applicable and the data obtained while you browse will be used for the following purposes:
To gather information about you, your browsing and behaviour, for the purposes of analysis.	6.1.a) The subject gave their consent for the processing.	In accordance with the type of cookie, as set out in the corresponding policy.

In the event that you are asked to authorise the processing of your data for a purpose that requires consent, your failure to give consent (or its eventual withdrawal at a later date) will have no consequences for you whatsoever.  Nor will there be any consequences if you oppose the processing of your data for purposes based on legitimate interest (for example, the use of your customer data in order to send you commercial communications).

1.3.- RECIPIENTS

1.3.1.- Will you communicate or transfer my data to third parties?

In general, your data will not be communicated or transferred to third parties, except when legally required. In any case, some communication and/or transfer of data to third parties may be imposed by particular regulations. Other communications and/or transfers will be a necessary consequence of the provision of the service in which case we express our commitment to formalise with said third parties, where appropriate, the mandatory commission of processing agreement required by current legislation.

1.3.2.- Suppliers of services relating to the Website

Hosting. The website www.allswers.com is hosted on the system belonging to the provider Amazon Web Services (AWS).

 

1.4.- RIGHTS

1.4.1. What are my rights in relation to data protection?  General information.

 

With regard to the personal data collected for processing, you can exercise your rights of access, rectification, deletion and portability. Likewise, we advise you that in certain circumstances you will have the right to request the limitation of or opposition to the processing of your data, in which case the Responsible Party will cease to process it and will only keep it in the event that there is a legal obligation to do so or until the statute of limitations of any actions that may arise.

 

If you would like more information on the aforementioned rights, please read on or visit the infographic created by the Agencia Española de Protección de Datos [Spanish Data Protection Agency], accessible via the following link.

 

1.4.2.- How and where can I exercise them?

We would be pleased to help with any queries or complaints you may have regarding data protection. You can send your complaint or exercise your rights by writing to the Responsible Party, PREDICTIVE RETENTION, S.L. at DUQUE DE LA VICTORIA, 15 2.º B, 47001 VALLADOLID (Valladolid) or by writing to the email address soporte@allswers.com.

Similarly, if you do not believe that your rights have been exercised correctly, you can also complain to the supervisory authority of your choice (e.g., in the country where you have your habitual residence, place of work or where you consider that the alleged infringement has occurred). For the appropriate purposes, we advise you that, in Spain, the data control authority is the  Spanish Data Protection Agency, and you may exercise your rights through the forms that this organisation has provided for that purpose, which are available at its website.

COOKIES

This site uses cookies to improve and optimise the user experience. Below, you will find detailed information about what ‘cookies’ are, what types of cookies are used by this website how you can disable them in your browser and how to specifically block the installation of third-party cookies.

Cookies policy

This website uses its own and third party ‘cookies’ to offer you a better experience and service. By browsing or using our services, the user accepts our use of ‘cookies’ However, the user has the option to prevent the generation of ‘cookies’ and their elimination by selecting the corresponding option in their browser. If you block the use of ‘cookies’ in your browser, some services or functionalities of the website may not be available.

WHAT IS A COOKIE?

Cookies are small files that some platforms, such as web pages, can install on your computer, smartphone, tablet, smart television, etc., when accessing them. They have a wide variety of potential functions: to store your navigation preferences, collect statistical information, allow certain technical features, and store and retrieve information about the browsing habits or preferences of a user or his/her computer, sometimes to the point of being able to recognise him/her, depending on the information they contain and the way the device is used. A cookie is stored on a computer to personalise and streamline a user’s browsing activity. Cookies play a very important role in improving the user experience of the website.

In other words, a cookie is a fragment of information sent by a website and stored in the user’s browser, so that the website can check the user’s previous activity. A cookie can identify not only a person, but also a combination of computer-browser-user.

WHY THIS WEBSITE USES COOKIES

Cookies are used to differentiate users and to act differently depending on who they are. One function of cookies is user identification on a website. Users normally identify themselves by entering their credentials on a validation page. Cookies let the server know that the user is already validated or browsing the website; therefore, he/she may be allowed to access services or perform operations that are off-limits to unidentified users.

Why are they important?

From a technical point of view, they allow websites to function more agilely and adapt to user preferences. For example, they can store the language and currency of the country or detect the device used for access.

They establish levels of protection and security that prevent or hinder cyber attacks against the website and its users.

By using statistical data collected by cookies, media managers can improve the quality and experience of services.

They help us to optimise the ads we display to users, showing the ones that best match their interests.

SPECIFIC COOKIES THAT MAY BE INSTALLED

The following types of cookies may be installed:

 

Depending on the purpose for which the data obtained through cookies is processed, the website may use:

Technical cookies

These types of cookies allow the user to browse through the website or application and use the options or services included in it. For example, monitor traffic and data transmission, identify the session, access restricted parts of the website, remember the elements that make up an order, submit a request for registration or participation in an event, use security elements during browsing, and store content for the sharing of videos or sound clips.

Cookies that improve performance

These cookies store your preferences for certain tools or services so that you do not have to reconfigure them every time you visit our site; in some cases, they may be provided by third parties. Some examples include: volume adjustment for the audiovisual players, article order preferences, or playback speeds for compatible videos. In the case of electronic commerce, they can store information about your shopping cart.

Registration cookies

When you register with our website, cookies are generated that identify you as a registered user and indicate when you have identified yourself on our site. These cookies are used to identify your user account and associated services for easier browsing. They are maintained until you log out of your account, close your browser or turn off your device. These cookies can be used in combination with analytical data to identify your preferences on our site individually.

Personalisation cookies

These cookies allow users to access the service with some general characteristics predefined in their terminals or defined by the users themselves. For example, language, type of browser used to access the service, selected content design, terminal’s geolocation and configuration for the region from which the service is accessed.

Geolocation cookies

These cookies are used by programs that try to geographically locate the connected computer, smartphone, tablet or television to offer you more appropriate content and services in a completely anonymous way.

Advertising cookies

These cookies make it possible to manage, as efficiently as possible, the advertising spaces that the editor has included in the website, application or platform from which the requested service is provided, based on criteria such as the edited content or the frequency with which ads are displayed.

Behaviourally targeted advertising cookies

These cookies make it possible to manage, as efficiently as possible, the advertising spaces that the editor has included in a website, application or platform from which the requested service is provided. By continuously observing their browsing habits, they store information on users’ behaviour to allow the creation of a specific profile. Based on the latter, ads that could be relevant to the user are displayed, and, as much as possible, ads that the user has already seen are not shown, among other functions.

Behaviourally targeted advertising cookies

By continuously observing their browsing habits, they store information on users’ behaviour to allow the creation of a specific profile. Based on the latter, ads that could be relevant to the user are displayed, and, as much as possible, ads that the user has already seen are not shown, among other functions. By continuously observing their browsing habits, they store information on users’ behaviour to allow the creation of a specific profile. Based on the latter, ads that could be relevant to the user are displayed, and, as much as possible, ads that the user has already seen are not shown, among other functions.

Third-party cookies

On some websites, you can install third-party cookies that allow you to manage and improve the services offered.

Depending on how long they last, the cookies used in www.allswers.com may have the following expiry terms:

Session

They store data only while the user accesses the web and expire when the user ends the session.

Service

Related to any personalised service within the site, they expire within twenty-four (24) hours.

Persistent

They are permanently installed on the browser, storing data on the terminal so it may be accessed and used in more than one session, provided that their use is not disabled.

This website uses both temporary session cookies and permanent cookies. Session cookies only store data while the user accesses the website, and permanent cookies store data on the terminal so it may be accessed and used in more than one session.

In some cases, if some of these cookies are disabled, you will not be able to correctly receive our content and services. In other instances, the website may continue to function. In any case, please note that by collecting information on website use and the success of the ads we display, these cookies allow us to improve our services and generate income. As a result, we can offer you extensive content for an affordable price.

In compliance with Article 22.2 of the Law on Information Society Services and Electronic Commerce (LSSE), this website uses the cookies detailed in the list below:

Cookie: GoogleAnalytics

Description: Google Analytics is a free Google web analysis tool that mainly allows website owners to determine how users interact with their website. It also enables cookies in the domain of the site you visit and uses a set of cookies called ‘__utma’ and ‘__utmz’ to collect information anonymously and prepare reports on website trends without identifying individual users. More information on Google Analytics cookies and information about privacy.

 

Purpose: Statistical reports on how users find the website, how they use it and whether it works correctly.

Cookie: Intercom

Description: Intercom is a tool from the company INTERCOM, INC. hat provides a communication channel between application users and the Quoters team via chat and email. It uses cookies to collect anonymous data on the use of the website.

Purpose: Statistical reports about how users visit and interact with the website. Direct communication with the users

Cookie: Taboola

Description: Taboola is a tool from the company TABOOLA, INC that allows the deployment of ad campaigns for Allswers visitors. It uses cookies to collect anonymous data on the use of the website.

Purpose: Personalisation of ad campaigns based on how users visit and interact with the website.HOW TO DISABLE COOKIES IN THE MAIN BROWSERS

It is possible to refuse browser cookies or to refuse cookies from a particular service.

The latest browsers allow you to change your cookie permissions. These settings are usually found in the ‘Options’ or ‘Preferences’ section of your browser menu. You can also configure your browser or email manager, or install free add-ons to prevent web bugs from downloading when you open an email.

Through our website, we offer guidance on the steps to access the cookie settings menu and, where appropriate, for private browsing in each of the main browsers.

Microsoft Internet Explorer: opcions > Privacy > settings.

Firefox: tools > Opcions > Privacy> Cookies.

Chrome: Opcion > advanced opcions > Privacy.

Safari: preferencies/Privacy

Safari para IOS (iPhone y iPad): Opcions > Safari

Chrome para Android: Configuratio> web Configuration > Cookies.

At any time, the user can choose which cookies he/she wants to run on this website through:

Predictive retention s.l (allswers.com) is under no circumstances responsible for the content or veracity of third-party privacy policies included in this Cookie Policy.

ACCEPTING COOKIES

If you continue browsing once informed of our Cookie Policy, we will assume that you accept the use of cookies by our website and applications. However, you may change your cookie settings whenever you wish, by configuring your browser to accept or reject the cookies you receive or for the browser to notify you when a server wants to save a cookie.

 

If you block or refuse the installation of cookies, please note that certain services may not be available without them, or you may be unable to access certain services or take full advantage of everything that our websites and applications offer.

Predictive retention, allswers.com, would like to thank you for accepting cookies, as they help us to obtain more accurate data and improve the content and design of our web pages and applications to adapt them to your preferences.

In the event that Predective Retention S.L provides a special service in which it establishes specific provisions for personal data protection and the use of cookies that differ from these terms, the specific rules indicated for that particular service shall prevail.

If you agree to the use of cookies, continue browsing or click on a link, we will assume that you have consented to our Cookie Policy and therefore to the installation of cookies on your computer or device.

Updates to our Cookie Policy

Our portal may modify this Cookie Policy to meet legal or regulatory requirements, or for the purpose of adapting said policy to the instructions issued by the Spanish Agency for Data Protection (Agencia Española de Protección de Datos), so users are advised to check it periodically.

We may update our Website’s Cookie Policy due to, among other things, legal and regulatory requirements, or for the purpose of adapting said policy to the instructions issued by the Spanish Data Protection Agency. We therefore recommend that you review this policy every time you access our Website in order to remain duly informed about how and why we use cookies. This Cookie Policy was last updated on 7 March 2021.

If you have questions about this Cookie Policy, please contact Predictive Retention -allswers.com- support@allswers.com.

LEGAL NOTICE

 

IDENTIFYING INFORMATION OF THE SUBJECT.

In accordance with the provisions of article 10 of Law 34/2002, of 11 July, on information society services and electronic commerce, users are informed that this Website is the property of the company Predictive Retention, S.L., of C/ Duque de la Victoria, 15, 2ºB, 47001, Valladolid (Castilla y León), and with N.I.F. number B47797089, registered in the Commercial Register of Valladolid in volume 1563, folio 15, page VA 30841.

 

CONTACT

In the case of any questions, please contact Predictive Retention, S.L. by calling +34687930339 or by sending an email to soporte@allswers.com.