Different jobs have correlated employee engagement with customer experience. When there is a greater degree of commitment in a company’s team, the probability that customers will be satisfied with the service provided increases.
Satisfied employees mean satisfied customers.
Companies estimate that to grow profitably in highly competitive environments, they need to get satisfied employees, to achieve customer satisfaction.
Engaged employees are only a small part.
Although measurement metrics are still very important for most companies. Engaged employees are only a part and in some cases less within companies. Along these lines, according to the State of the Global Workplace report, only 13% of employees worldwide are committed to their work. You can get a copy of this report at this LINK . the following link
But taking surveys is not enough to improve employee engagement. Measurement is a basic action, but it is critical to maintain motivation and commitment metrics of the workers of a company. On the other hand, it is imperatively necessary to develop an action plan based on this measurement. Measurement without a subsequent development strategy contributes little.
The e-NPS as the main metric for measuring employee engagement.
We are now going to refer to the main indicator of measurement of employee engagement. There is no doubt that the NPS or Net Promoter Score indicator has become the main indicator for measuring customer experience. On the other hand, in the same way, the indicator called E-NPS (Employee NPS) is the main metric for measuring employee engagement. In the next post We recommend that you can find out what is behind this indicator, how it is formulated and calculated.