Increase customer satisfaction and improve loyalty.
Evaluate the set of attributes, benefits or values that consumers associate with your brand.
Improve employee engagement using simple 90º evaluations.
Monitor the surveys linked to your ISO and EFQM quality standards.
The Net Promoter Score (NPS) was developed after testing several questions to find the one [...]
We are going to comment on the cost of detractors within the profitability balance of [...]
Within customer experience, the NPS metric is one of the main keys. In December 2003, [...]
Online reviews have been with us for a long time, but why does customer feedback [...]
You have spent hours defining and creating a market research survey, but the response rate [...]