CUSTOMER EXPERIENCE
Increase customer satisfaction and improve loyalty.
BRAND EXPERIENCE
Evaluate the set of attributes, benefits or values that consumers associate with your brand.
EMPLOYEE EXPERIENCE
Improve employee engagement using simple 90º evaluations.
QUALITY
Monitor the surveys linked to your ISO and EFQM quality standards.
All Customers Market
Still haven’t wondered why leading companies invest in experience? Invest in experience. Achieve growth [...]
All Customers
There are 7 mistakes to watch out for when properly implementing an NPS program. If [...]
All Market
How would you manage your main asset, let’s look at different actions to improve your [...]
All Employees
Employee listening has become more acute as a result of the pandemic. In the last [...]
A pulse survey is a short survey that seeks to know what workers think about [...]
We often fool ourselves into thinking that all the workers in our company are committed [...]
The prestigious consulting firm Forrester, as it does every year, presents its predictions for 2022. [...]
Often the use of employee experience programs allows for valuable feedback to be gathered in [...]
If you’re wondering why so many people leave their jobs, here are the top answers [...]
Discover how to combat silent abandonment and build a healthier employee culture. What is silent [...]
Working on the brand experience can strengthen your customers’ relationship with your company. What [...]
Organizational commitment is directly related to delivering a great customer experience. Ensuring a great customer [...]
Are you actively listening to your employees? beyond the simple metrics provided by surveys? how [...]