CUSTOMER EXPERIENCE
Increase customer satisfaction and improve loyalty.
BRAND EXPERIENCE
Evaluate the set of attributes, benefits or values that consumers associate with your brand.
EMPLOYEE EXPERIENCE
Improve employee engagement using simple 90º evaluations.
QUALITY
Monitor the surveys linked to your ISO and EFQM quality standards.
We are going to learn about the different methods of performance measurement. The use of [...]
Several studies have correlated employee engagement with customer experience. When there is a higher degree [...]
Companies have adopted the eNPS indicator as a measure of job motivation and we will [...]
Customer loyalty is a concept that clearly derives from the experience the customer has with [...]
There are many areas of control and improvement to increase business competitiveness. Fundamental to human [...]
A linchpin of HR departments is the measurement of employee engagement. As we have discussed [...]
Measuring the employee experience should be a mandatory task in your company. In the aftermath [...]
Managers are more important than ever, as employee dissatisfaction becomes one of the first hurdles [...]
Fundamental to human resource management is the analytics of human resources related data. These qualitative [...]
Different jobs have correlated employee engagement with customer experience. When there is a greater degree [...]