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All Market

Fundamentals of an experience-based growth strategy.

Get the growth strategy that will enable you to achieve all of your company’s objectives. [...]

07
May

All Customers Market

If you want to grow, manage the experience of your existing customers

If you want to be a leader in your sector, manage your customers’ experience to [...]

25
Apr

All Customers

Customer experience is key to profitable growth.

Profitable growth refers to organic and inorganic growth with the potential for high margin and [...]

18
Apr

All Customers Market

Partner Experience: Differentiating element in a competitive market.

A good Partner Experience leads to a good Customer Experience. Background to the Partner Experience? [...]

14
Mar

All Customers

Experience analytics as a critical element for decision making.

Experience analytics has already permeated all leading companies. To solve problems quickly, organizations need to [...]

07
Mar

Listening to employees is essential to retain talent.

Employee listening has become more acute as a result of the pandemic. In the last [...]

26
Jan

Pulse survey.

A pulse survey is a short survey that seeks to know what workers think about [...]

26
Jan

37% of jobs that are not in management positions are not committed workers, do you know if this is the case in your company?

We often fool ourselves into thinking that all the workers in our company are committed [...]

12
Jan

Employee experience trends for 2022 according to Forrester

The prestigious consulting firm Forrester, as it does every year, presents its predictions for 2022. [...]

10
Jan

How to use employee feedback through employee experience programs.

Often the use of employee experience programs allows for valuable feedback to be gathered in [...]

05
Jan

Understand why an employee leaves his or her job.

If you’re wondering why so many people leave their jobs, here are the top answers [...]

05
Jan

How to fight silent abandonment

Discover how to combat silent abandonment and build a healthier employee culture. What is silent [...]

27
Dec

Learn how to connect the brand experience with your customers and employees.

Working on the brand experience can strengthen your customers’ relationship with your company. What [...]

01
Dec

Organizational commitment, key to a good customer experience.

Organizational commitment is directly related to delivering a great customer experience. Ensuring a great customer [...]

18
Oct

Managing the employee experience, the way to improve the company’s competitiveness.

Are you actively listening to your employees? beyond the simple metrics provided by surveys? how [...]

27
Sep