Category Archives: Employees

Performance measurement and workers’ compensation.

We are going to learn about the different methods of performance measurement. The use of [...]

Employee engagement enhances the customer experience.

Several studies have correlated employee engagement with customer experience. When there is a higher degree [...]

The eNPS is a driver of business profitability.

Companies have adopted the eNPS indicator as a measure of job motivation and we will [...]

Customer experience and customer loyalty.

Customer loyalty is a concept that clearly derives from the experience the customer has with [...]

The key to business competitiveness: Employee engagement.

There are many areas of control and improvement to increase business competitiveness. Fundamental to human [...]

How to measure employee engagement.

A linchpin of HR departments is the measurement of employee engagement. As we have discussed [...]

How to deliver a world-class employee experience to your workforce

Measuring the employee experience should be a mandatory task in your company. In the aftermath [...]

The great attrition: employee dissatisfaction when they become saturated with management.

Managers are more important than ever, as employee dissatisfaction becomes one of the first hurdles [...]

Employee engagement key to business competitiveness

Fundamental to human resource management is the analytics of human resources related data. These qualitative [...]

Employee engagement improves the customer experience.

Different jobs have correlated employee engagement with customer experience. When there is a greater degree [...]