Category Archives: Customers
The application of artificial intelligence opens up a new era in customer experience
Artificial Intelligence can automate processes that are commonly done manually, allowing for greater procedural efficiency. [...]
Jan
The voice of the customer program, a competitive necessity for your company.
Did you know that according to Dimensional Research, 39% of customers will not engage with [...]
Jan
Customer feedback key to understanding the customer experience
The customer relationship is designed, as Forrester Consulting points out, to be an engine of [...]
Jan
Keys to a successful customer experience
In this post you can find out what differentiates companies with a successful customer experience [...]
Jan
Omnichannel and customer experience
Omni-channel is a marketing strategy that creates valuable experiences between a company or business and [...]
Dec
Learn how to connect the brand experience with your customers and employees.
Working on the brand experience can strengthen your customers’ relationship with your company. What [...]
Dec
Do you really know how good your customer experience metrics are?
Measuring the experience through customer experience indicators has become the common goal of all brands. [...]
Nov
What is the customer journey?
The customer journey describes the end-to-end customer experience across different touch points. The customer [...]
Nov
Customer feedback as a means to optimize the digital experience.
Customer feedback becomes relevant when it allows you to measure customer satisfaction and therefore improve [...]
Nov
Personalization of the customer experience.
Personalization of the customer experience is a key factor in 3 out of 5 purchases. [...]
Nov