CUSTOMER EXPERIENCE
Increase customer satisfaction and improve loyalty.
BRAND EXPERIENCE
Evaluate the set of attributes, benefits or values that consumers associate with your brand.
EMPLOYEE EXPERIENCE
Improve employee engagement using simple 90º evaluations.
QUALITY
Monitor the surveys linked to your ISO and EFQM quality standards.
Improving the level of customer satisfaction and the quality of the products or services offered [...]
Customer experience management involves a series of roles and responsibilities that it is good to [...]
Transforming a dissatisfied customer into a satisfied one is the real challenge. Having learned how [...]
Designing the right dashboard is a key action in customer experience monitoring. In this post [...]
The dashboard is a strategic decision-making tool that helps us to deliver, group and visualize [...]
Customer experience metrics are the first step toward improving customer experience management. Any business that [...]
The design of a CJM (customer journey map) does not have to be complex, and [...]
In this post we will analyze the activities that make up the customer journey map. [...]
We will review the NPS metric, how it is formulated and what it brings to [...]
The so-called customer journey map is key to manage the customer experience, in this post [...]
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