Increase customer satisfaction and improve loyalty.
Evaluate the set of attributes, benefits or values that consumers associate with your brand.
Improve employee engagement using simple 90º evaluations.
Monitor the surveys linked to your ISO and EFQM quality standards.
A research study on customer loyalty conducted at Sense360 by Medallia reveals how to get [...]
A customer experience program requires a lot of time, effort and resources on the part [...]
Improving the level of customer satisfaction and the quality of the products or services offered [...]
Customer experience management involves a series of roles and responsibilities that it is good to [...]
Transforming a dissatisfied customer into a satisfied one is the real challenge. Having learned how [...]
Designing the right dashboard is a key action in customer experience monitoring. In this post [...]
The dashboard is a strategic decision-making tool that helps us to deliver, group and visualize [...]
Customer experience metrics are the first step toward improving customer experience management. Any business that [...]
The design of a CJM (customer journey map) does not have to be complex, and [...]
In this post we will analyze the activities that make up the customer journey map. [...]