CUSTOMER EXPERIENCE
Increase customer satisfaction and improve loyalty.
BRAND EXPERIENCE
Evaluate the set of attributes, benefits or values that consumers associate with your brand.
EMPLOYEE EXPERIENCE
Improve employee engagement using simple 90º evaluations.
QUALITY
Monitor the surveys linked to your ISO and EFQM quality standards.
All Customers
There are 7 mistakes to watch out for when properly implementing an NPS program. If [...]
All Market
How would you manage your main asset, let’s look at different actions to improve your [...]
All Employees
Employee listening has become more acute as a result of the pandemic. In the last [...]
A pulse survey is a short survey that seeks to know what workers think about [...]
To start the implementation of a customer experience program in the company it is necessary [...]
Have you had negative feedback from customers and don’t know how to act? Have you [...]
The branded product experience is linked to the experiences and emotions felt by the user [...]
The new customer experience trends for this new year point towards a more technological and [...]
Customer dissatisfaction is a key variable in customer experience management. As shown by the National [...]
Read this post to learn more about how the NPS indicator can help you in [...]
In the following post we will review the fundamentals for deploying a winning customer experience [...]
In the hotel business, where competition is intense, there are some areas that make the [...]
In this post, we will analyze which are the areas and aspects to understand the [...]
ES
