Increase customer satisfaction and improve loyalty.
Improve employee engagement using simple 90º evaluations.
Monitor the surveys linked to your ISO and EFQM quality standards.
The metric in the customer experience is the first step towards an improvement in the [...]
The Customer journey map is key to manage the customer experience, in this post we [...]
In the following post we will analyze how to align the company around mainly quantitative [...]
Customer experience can be negatively impacted by issues that occur repeatedly or others on an [...]
Customer experience management involves a series of roles and responsibilities that it is good to [...]
Creating a superior customer experience is one of the key objectives for organizational success. Every [...]
Customer experience management has a clear impact in three specific fields. Therefore, developing it properly [...]
Within the customer experience, the NPS metric is one of the main keys. In December [...]