Category Archives: All
Pulse survey.
A pulse survey is a short survey that seeks to know what workers think about [...]
Jan
The implementation of a customer experience program.
To start the implementation of a customer experience program in the company it is necessary [...]
Jan
Impacts of employee engagement on key business indicators.
In the following post we will analyze the positive impact of employee engagement. This variable [...]
Jan
5 benefits of using Net Promoter Score.
In this post we will analyze the benefits for the company of using Net Promoter [...]
Jan
How to act when faced with NPS or negative customer feedback.
Have you had negative feedback from customers and don’t know how to act? Have you [...]
Jan
Modifications to eNPS engagement metrics due to pandemic.
The eNPS engagement metric is being influenced by all the developments that are changing the [...]
Jan
Implement an NPS program as a key metric for marketing actions.
Implementing an NPS program in our company can be more than beneficial. Many companies use [...]
Jan
The branded product experience
The branded product experience is linked to the experiences and emotions felt by the user [...]
Jan
Customer experience trends in the year 2023
The new customer experience trends for this new year point towards a more technological and [...]
Jan
Closing customer dissatisfaction: key to experience management
Customer dissatisfaction is a key variable in customer experience management. As shown by the National [...]
Jan