Category Archives: All

Pulse survey.

A pulse survey is a short survey that seeks to know what workers think about [...]

The implementation of a customer experience program.

To start the implementation of a customer experience program in the company it is necessary [...]

Impacts of employee engagement on key business indicators.

In the following post we will analyze the positive impact of employee engagement. This variable [...]

5 benefits of using Net Promoter Score.

In this post we will analyze the benefits for the company of using Net Promoter [...]

How to act when faced with NPS or negative customer feedback.

Have you had negative feedback from customers and don’t know how to act? Have you [...]

Modifications to eNPS engagement metrics due to pandemic.

The eNPS engagement metric is being influenced by all the developments that are changing the [...]

Implement an NPS program as a key metric for marketing actions.

Implementing an NPS program in our company can be more than beneficial. Many companies use [...]

The branded product experience

The branded product experience is linked to the experiences and emotions felt by the user [...]

Customer experience trends in the year 2023

The new customer experience trends for this new year point towards a more technological and [...]

Closing customer dissatisfaction: key to experience management

Customer dissatisfaction is a key variable in customer experience management. As shown by the National [...]