The NPS indicator as a driver of marketing strategies

Read this post to learn more about how the NPS indicator can help you in [...]

37% of jobs that are not in management positions are not committed workers, do you know if this is the case in your company?

We often fool ourselves into thinking that all the workers in our company are committed [...]

How to deploy a customer experience strategy

In the following post we will review the fundamentals for deploying a winning customer experience [...]

Do you want to build consumer loyalty in the hotel business through NPS?

In the hotel business, where competition is intense, there are some areas that make the [...]

Areas and aspects to understand the commitment of your employees.

In this post, we will analyze which are the areas and aspects to understand the [...]

2022 trends in customer experience

The year 2022 has begun, and companies are taking up plans to improve customer experience [...]

Employee experience trends for 2022 according to Forrester

The prestigious consulting firm Forrester, as it does every year, presents its predictions for 2022. [...]

Viralization of customer dissatisfaction

The viralization of customer dissatisfaction is a phenomenon that nowadays worries companies. A dissatisfied customer [...]

Pulse surveys, an indispensable management tool in business.

Still not familiar with pulse surveys, read on and find out more about an indispensable [...]

How to use employee feedback through employee experience programs.

Often the use of employee experience programs allows for valuable feedback to be gathered in [...]