The NPS indicator as a driver of marketing strategies
Read this post to learn more about how the NPS indicator can help you in [...]
Jan
37% of jobs that are not in management positions are not committed workers, do you know if this is the case in your company?
We often fool ourselves into thinking that all the workers in our company are committed [...]
Jan
How to deploy a customer experience strategy
In the following post we will review the fundamentals for deploying a winning customer experience [...]
Do you want to build consumer loyalty in the hotel business through NPS?
In the hotel business, where competition is intense, there are some areas that make the [...]
Jan
Areas and aspects to understand the commitment of your employees.
In this post, we will analyze which are the areas and aspects to understand the [...]
Jan
2022 trends in customer experience
The year 2022 has begun, and companies are taking up plans to improve customer experience [...]
Jan
Employee experience trends for 2022 according to Forrester
The prestigious consulting firm Forrester, as it does every year, presents its predictions for 2022. [...]
Jan
Viralization of customer dissatisfaction
The viralization of customer dissatisfaction is a phenomenon that nowadays worries companies. A dissatisfied customer [...]
Jan
Pulse surveys, an indispensable management tool in business.
Still not familiar with pulse surveys, read on and find out more about an indispensable [...]
Jan
How to use employee feedback through employee experience programs.
Often the use of employee experience programs allows for valuable feedback to be gathered in [...]
Jan