Increase customer satisfaction and improve loyalty.
Evaluate the set of attributes, benefits or values that consumers associate with your brand.
Improve employee engagement using simple 90º evaluations.
Monitor the surveys linked to your ISO and EFQM quality standards.
Improving the level of customer satisfaction and the quality of the products or services offered [...]
Customer experience management involves a series of roles and responsibilities that it is good to [...]
We are going to learn about the different methods of performance measurement. The use of [...]
Transforming a dissatisfied customer into a satisfied one is the real challenge. Having learned how [...]
Designing the right dashboard is a key action in customer experience monitoring. In this post [...]
The dashboard is a strategic decision-making tool that helps us to deliver, group and visualize [...]
Customer experience metrics are the first step toward improving customer experience management. Any business that [...]
Several studies have correlated employee engagement with customer experience. When there is a higher degree [...]
Companies have adopted the eNPS indicator as a measure of job motivation and we will [...]
The design of a CJM (customer journey map) does not have to be complex, and [...]