Importance of customer satisfaction.

Improving the level of customer satisfaction and the quality of the products or services offered [...]

Customer experience management tasks.

Customer experience management involves a series of roles and responsibilities that it is good to [...]

Performance measurement and workers’ compensation.

We are going to learn about the different methods of performance measurement. The use of [...]

Dissatisfied customer: closing the circle.

Transforming a dissatisfied customer into a satisfied one is the real challenge. Having learned how [...]

Design of a customer experience scorecard.

Designing the right dashboard is a key action in customer experience monitoring. In this post [...]

What is a customer experience scorecard?

The dashboard is a strategic decision-making tool that helps us to deliver, group and visualize [...]

Metrics for customer experience.

Customer experience metrics are the first step toward improving customer experience management. Any business that [...]

Employee engagement enhances the customer experience.

Several studies have correlated employee engagement with customer experience. When there is a higher degree [...]

The eNPS is a driver of business profitability.

Companies have adopted the eNPS indicator as a measure of job motivation and we will [...]

Design of a CJM (Customer Journey Map).

The design of a CJM (customer journey map) does not have to be complex, and [...]