Increase customer satisfaction and improve loyalty.
Improve employee engagement using simple 90º evaluations.
Monitor the surveys linked to your ISO and EFQM quality standards.
We already know what a customer journey map is, but now we are going to [...]
The metric in the customer experience is the first step towards an improvement in the [...]
The Customer journey map is key to manage the customer experience, in this post we [...]
In the following post we will analyze how to align the company around mainly quantitative [...]
Fundamental to human resource management is the analytics of human resources related data. These qualitative [...]
Customer experience can be negatively impacted by issues that occur repeatedly or others on an [...]
Customer experience management involves a series of roles and responsibilities that it is good to [...]
Creating a superior customer experience is one of the key objectives for organizational success. Every [...]
Different jobs have correlated employee engagement with customer experience. When there is a greater degree [...]
Customer experience management has a clear impact in three specific fields. Therefore, developing it properly [...]