Tasks in managing the customer experience.

Customer experience management involves a series of roles and responsibilities that it is good to [...]

Customer experience and customer loyalty.

Creating a superior customer experience is one of the key objectives for organizational success.  Every [...]

Employee engagement improves the customer experience.

Different jobs have correlated employee engagement with customer experience. When there is a greater degree [...]

Impact of customer experience management.

Customer experience management has a clear impact in three specific fields. Therefore, developing it properly [...]

NPS as a key metric for sutomer experience and its relationship with profitability

Within the customer experience, the NPS metric is one of the main keys. In December [...]