What is a good NPS score?

The Net Promoter Score (NPS) was developed after testing several questions to find the one [...]

Managing the employee experience, the way to improve the company’s competitiveness.

Are you actively listening to your employees? beyond the simple metrics provided by surveys? how [...]

How can you build customer loyalty?

A research study on customer loyalty conducted at Sense360 by Medallia reveals how to get [...]

Key elements to launch a customer experience program.

A customer experience program requires a lot of time, effort and resources on the part [...]

Importance of customer satisfaction.

Improving the level of customer satisfaction and the quality of the products or services offered [...]

Customer experience management tasks.

Customer experience management involves a series of roles and responsibilities that it is good to [...]

Performance measurement and workers’ compensation.

We are going to learn about the different methods of performance measurement. The use of [...]

Dissatisfied customer: closing the circle.

Transforming a dissatisfied customer into a satisfied one is the real challenge. Having learned how [...]

Design of a customer experience scorecard.

Designing the right dashboard is a key action in customer experience monitoring. In this post [...]

What is a customer experience scorecard?

The dashboard is a strategic decision-making tool that helps us to deliver, group and visualize [...]